VISION Statement:
“To be a premium ITES organization, delivering best in class service and deeper client engagement. “
To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.
MISSION Statement:
To deliver world class ITES solutions and services by offering state of the art technology, incorporating best practices, enhancing customer engagement and by ensuring continuous improvement.
Omanization to be one of our key objectives while moving forward.
Infoline’s philosophy:
"To achieve things which were not achieved in the past, one need to attempt things which were never attempted in the past".
“To provide our clients with the support they need to remain leaders in their industries”
The above philosophy drives Infoline to meet the dynamic needs of this industry. The Organisations Vision and Mission are imbibed in our philosophy and with the fast paced emerging trends of Outsourcing services across various verticals, we strive to be leaders in our business.
VALUES:
Our Corporate Values stem out of our Organisation Strategy and Philosophy. Our values are reflected in:
- Every Customer interaction
- Every Project/ process delivered out of our Contact Centre
- Our Work Environment
- Migrate the Contact Center Operation to the new technology
- Integration to Base Telephony System.
- Training and educating the Agents about the process for MOMP
Our Basic Corporate Culture
In brief Infoliner’s actions are driven by the following core values
- Team work
- Integrity
- Quality
- Innovation
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