Service desk is a centralized Information Technology Infrastructure Library (ITIL) Web-based helpdesk tool for IT organizations. It provides a single point of contact that consolidates user requests from multiple sources to deliver high quality support, using ITIL best practices to manage IT operations and services. It offers integrated Incident Management, Problem Management, Change Management, Contract Management and Knowledge Base Management capabilities. It ensures visibility, insight, isolation and faster resolution of IT infrastructure issues by providing the right information at the right time as required by the IT operations team.
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