The contact centre provided by Infoline does an excellent job of managing our customer service calls. The team ensures all information is logged directly into our system and also diverted to relevant decision makers. Infoline staff and contact centre solution proactively manage calls ensuring escalations are actioned when needed and our end users i.e. residents, service providers, supplier’s etc. of Al Mouj are kept informed.
Team Infoline mapped all our requirements accurately and helped in setting up the contact centre from ground up. This contact centre will play a pivotal role in providing support on all aspects for Al Mouj’s master-planned neighborhoods.
We are completely satisfied with Infoline services and wouldn’t hesitate to recommend them.
VP Customer Experience
Al Mouj Muscat S.A.O.C.
We would like to take this opportunity to state our appreciation for the work carried out by Infoline’s technical & functional team members. It resulted in the successful implementation, configuration and completion of the project to upgrade, development of CRM, Integration( with ITA, Customs, MOCi) and provide onsite support for ERP ‘Dynamics AX’ at TRA .
Infoline project team’s knowledge, technical competence, sincere efforts and hard work resulted in the satisfactory conclusion of the project.
Executive Manager, Finance HR & Admin Unit Affairs
Telecommunication Regulatory Authority
The dedicated efforts of Infoline’s technical & functional consultant have brought around the successful completion of the project for Duqm Refinery implementation & configuration. Infoline team’s knowledge, sincere efforts & hard work resulted in the satisfactory conclusion of the project
Duqm Refinery & Petrochemicals
“We would like to take this opportunity to thank the whole Infoline team for the effort and contribution to the momentous occasion of the start of sales for SalamAir, a historic moment for Salam Air and for Oman. You were part of the launch team for Oman’s first low cost carrier and your eff orts are highly appreciated by the whole team.
We know the time and attention you invested in ensuring the system readiness for the contact centre along the innovative technology setup we commissioned and all this helped to create the positive first impression in the market place that we have.
Your efforts in going the extra mile are sincerely appreciated by SalamAir and we look forward to a continued positive partnership to the success of both our companies.”
Chief Commercial Officer
We would like to congratulate Infoline for the wonderful work they have done in the completion of the Call centre solution implementation project and Go- Live as scheduled. The contribution and dedication of the team has been worthy of special praise given the short time on hand to implement the solution.
They have mapped all our requirements precisely and ensured to deliver the same at the highest quality. They have endowed us with a professionally trained resource to ensure a successful completion of the project even if it was at the shortest notice.
Ministry of Manpower sincerely congratulates Team Infoline and is happy to recommend their services. We wish them the best for all their future endeavors.
Head of Networking and Information System
Ministry of Manpower
We would like to congratulate Team Infoline for the wonderful work they have done through the provision of staff to work in the first line support of Muscat Contact Centre (1111) and the contribution, co-operation and dedication of the team with us.Infoline set all our requirements carefully and delivered the same at highest level of quality. The team deputed by Infoline for our project implementation was highly experienced in the field of call center technology and operations management. We would like to congratulate Team Infoline and happy to recommend their services.
Head of Muscat Contact Centre
We would like to thank Infoline for their efforts, support and co-operation for resolving Messaging Application Programming Interface (MAPI) at KOM. The testing mainly was for enabling MAPI for the outlook which was completed successfully and now all the MAPI traffic is optimized from KOM
Senior Officer- Network and Telecom Administrator
We would like to congratulate the dedicated team at Infoline for providing us with excellent Services. Standard Chartered Bank in Oman has highly benefited from the support for services of Infoline and is glad to recommend them as a very valuable Outsourcing partner. We wish them the best for all their future endeavors.
Standard Chartered Bank
We have upgraded and deployed Microsoft Infrastructure. We congratulate Infoline for successfully implementing this project. The portfolio of the project included different technologies from different suppliers. They proved their capabilities and delivered full scope in the best possible ways. I deeply thank them and wish them better future.
We have implemented Microsoft System Centre 2012 and Infoline has done an excellent job based on a clear implementation plan. They understood our requirements, helped the team, delivered training sessions and completed the project on time. We thank Infoline for the successful completion of this project.
We would like to congratulate the dedicated team at Infoline LLC for providing Gulf Mushroom Products Co. SAOG Oman Branch with excellent services in the context of Microsoft Licenses, Microsoft Implementation and Microsoft Training Solutions (MCTS). Infoline LLC completed the work in a professional and timely manner under close co-ordination and interactions with all internal stake holders of the licensing and Infrastructure team at Gulf Mushroom Co. SAOG. The project was executed to our satisfaction and timelines. Infoline training department provided us with a good training experience mapping our MCTS training requirement. We have no hesitation in recommending Infoline for similar projects and are confident of their continued success in all their future endeavors.
Gulf Mushroom Co. SAOG.
We would like to congratulate Infoline team for the excellent work done in Implementing Smart Suit Helpdesk Solution.
Oman Arab Bank
We would like to congratulate the dedicated team at Infoline LLC for providing ROP with excellent services in the context of enhancement of Microsoft Technologies by Implementation and support of the solution. Infoline LLC completed the work in phased and timely manner under close co-ordination with ROP IT officials. The delivery of the solutions was as per our and ROP satisfaction and had been delivered well before time. We have no hesitation in recommending Infoline for similar projects and are confident of their continued success in all their future endeavors.
Executive Vice President
Ingenuity Technologies LLC
We have implemented the Microsoft System Center Suite of products. The solution has been instrumental in building up and managing business effectively. Instrumental in the success of implementing the solution has been our service partner Infoline LLC who has delivered as per the contract within the stipulated timeframe. They have been the driving force during the successful implementation of Microsoft System Center Solution. We have no hesitation in recommending Infoline LLC for similar projects and are confident of their continued success in all their future endeavors.
Aromatics Oman LLC.
We would like to congratulate Infoline team for the excellent call center services provided during the launch campaign of our new products. The penetration achieved in delivering our message by the trained call center staff was very impressive.The entire project was professionally driven in a phased manner and at the end of each phase our sales and marketing team were logged in through comprehensive tele calling reports and updates to ensure the desired quality output.
Al Jenaibi Intl´ Automobiles
We have utilized the outbound call center services of Infoline on various occasions and they have assured excellent service every time. We whole-heartedly compliment the operations team, since they have often mapped our requirements precisely and ensured to deliver the same at the highest quality. On each project they have endowed us with professionally trained resource to ensure a successful completion of the project even if it was at the shortest notice.
Director General - Administration & Finance
Infoline has since 2003 been providing Gulf Air World Wide Contact Centre (WWCC) complete IT infrastructure, Telephony and 24X7 technical support services including entire suite of applications owned by Gulf Air at KOM.Gulf Air is satisfied with the WWCC IT Infrastructure / Technical services provided by Infoline and would confidently recommend the services of Infoline to anyone based on our experience. We consider Infoline a value added technology service provider and partner.
Head of IT Infrastructure
Gulf Air - Bahrain
I take pleasure in congratulating your company on the quality of service rendered to us, which in turn have enabled us to provide better service to our valued customers
I can happily recommend Infoline as a provider of tele-calling services
Arabian Research Bureau
We are delighted with Infoline´s professionalism and performance; indeed, they have added substantial value to the Park´s day to day marketing activities
Knowledge Oasis Muscat
We take this opportunity and are delighted to say, the success of our project would not have been so without the professional approach and planning and meticulous execution of our project by Infoline