Quality Policy

Infoline is committed to be the market leader for the provision of contact center services, business process outsourcing, professional services and sales & services of IT products for telecom, BFSI, retail, automotive, government & travel sectors.

We will ensure Infoline to be a leading Managed Customer Engagement provider in Oman through Total Outsourcing, Transformation & Innovation capabilities, proactive towards identification of potential risks & opportunities, prevent or reduce undesired effects, incorporate best practices, service commitment, invest in technology, customer delight and continual improvement.

Quality Objectives:

  • Develop & maintain mutually beneficial relation with external product/service providers, stakeholders & interested parties;
  • Meet/ exceed the compliance to applicable legal, statutory & regulatory norms;
  • Determine risk & opportunities and implement corrective measures;
  • Fostering teamwork, skill development & involvement;
  • Maintain effective communication, consultation & participation;
  • Review, monitor & maintain the effectiveness of quality management system;

Management will ensure that this policy is reviewed, made available to interested parties and amended as appropriate.