Case Studies

Government Case Studies
Case Study-1
Our client is an independent, non-profit , government organization established in 2003 with aim to defend and educate consumers on issues such as the quality, safety and pricing of goods & services. To spread awareness regarding misleading product claims and advertising tactics.
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Case Study-2
Ministry is responsible for development and implementation of manpower general policies in line with the State economic and social objectives.  Responsible for regulating labor market in Sultanate of Oman by providing stable work environment with productive national workforce. Develop manpower road map with the contribution from three stakeholders (government, employers and employees) and increase the percentage of national manpower in the private sector, to enhance its role in supporting the national economy.
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Telecom Case Study
Our Client is the largest and first communications service provider in Sultanate of Oman . Client offers complete spectrum of telecommunication services including mobile, fixed line and high speed data solutions.
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BFSI Case Study
Our client is Oman’s first dedicated Islamic Bank offering Sharia compliant banking products.
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Retail Case Study
Headquartered in Muscat, Our client is an established business conglomerate in the Sultanate of Oman. Trusted and respected for more than a century, our client has consistently maintained its leadership position in the Consumer, Infrastructure and Industrial arenas
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Energy and Utilities Case Study
Our client is the regulator for water and electricity services in Oman. In addition also responsible for supplying potable water to all homes and businesses in Oman. Serving a total consumer base of more than 1.5 million people, transporting on average more than 650000 cubic meters of water per day.
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Travel Case Study
Our Client is the national carrier airline of Oman with strong market presence in GCC region. Airline flies to more than 42 destinations worldwide. Airline approached Infoline for migrating their existing call centre infrastructure to hosted IPCC platform along with training for call centre personnel.
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Auto and Manufacturing Case Study
Our client has grown into one of Oman's foremost Business Groups with interests in exclusive distributorships of Automotive Brands, Automotive Parts, Lubes, Tires, Batteries as well as Consumer Electronics & Home Appliances. It is a strategic business partner for it’s principals in the Sultanate of Oman
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