Case Studies

BFSI Case Study
Our client is Oman’s first dedicated Islamic Bank offering Sharia compliant banking products.

  • Enhancing the existing loan processing activity
  • Capture maximum number applications for auto / personal loans
  • Maintain and update existing database
  • To maintain lower cost of operations
  • Contact the customers on daily basis and collect completed loan applications
  • Capturing customer feedback and escalate if required to improve the process
  • Verification of customer identity (passport/ National ID etc.)
  • Handover of documents to respective bank branch for processing
  • Mandoob (loan agent) deployment and training
  • Increase number of loan applications collected daily
  • Follow up and monitoring to ensure better response to customer seeking loans ( queries and application collection
  • Proactive daily loan application monitoring and reporting to the bank
Value Add
  • Enhanced number of applications processed and closed. Directly leading to increased business for bank
  • Solution providing sufficient indemnity provision to ensure minimal losses to the bank in case of default by customers
  • Increase in market share (auto / personal loans) and branding
  • Pay as you go model – billing done based on number of applications closed by Infoline every month
  • Daily / monthly MIS data captured on loan activity and shared with the bank