Case Studies
BFSI Case Study
Our client is Oman’s first dedicated Islamic Bank offering Sharia compliant banking products.
Challenge
- Enhancing the existing loan processing activity
- Capture maximum number applications for auto / personal loans
- Maintain and update existing database
- To maintain lower cost of operations
Objectives
- Contact the customers on daily basis and collect completed loan applications
- Capturing customer feedback and escalate if required to improve the process
- Verification of customer identity (passport/ National ID etc.)
- Handover of documents to respective bank branch for processing
Solution
- Mandoob (loan agent) deployment and training
- Increase number of loan applications collected daily
- Follow up and monitoring to ensure better response to customer seeking loans ( queries and application collection
- Proactive daily loan application monitoring and reporting to the bank
Value Add
- Enhanced number of applications processed and closed. Directly leading to increased business for bank
- Solution providing sufficient indemnity provision to ensure minimal losses to the bank in case of default by customers
- Increase in market share (auto / personal loans) and branding
- Pay as you go model – billing done based on number of applications closed by Infoline every month
- Daily / monthly MIS data captured on loan activity and shared with the bank
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