Case Studies

Auto and Manufacturing Case Study
Our client has grown into one of Oman's foremost Business Groups with interests in exclusive distributorships of Automotive Brands, Automotive Parts, Lubes, Tires, Batteries as well as Consumer Electronics & Home Appliances. It is a strategic business partner for it’s principals in the Sultanate of Oman

  • Quality control standards
  • Absenteeism
  • IT related Issues and technical support
  • Agent deployment and Training
  • To contact the daily customer database with the main aim of increasing the number of customer feedbacks
  • All information related to each call to be captured successfully
  • SLA Identification and Operational Management
  • Proactive daily call monitoring and reporting to the client
  • Maintaining a strong support partnership with client
  • Effective day to day operations management by the experienced and skilled process managers
  • Effective agent training on call center ethics and norms
Value Add
  • Provision of substitute agents to ensure maximum productivity and client satisfaction
  • 100% of all calls recorded for quality assurance
  • Consistent customization of process techniques for higher customer satisfaction