Customer Relationship Management

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty.CRM delivers a holistic view of each customer that enables client-facing employees to make expedited and educated decisions about strategic efforts in the sales, marketing, and customer service fields.

  • Create targeted and effective marketing campaigns and events
  • Measure results and fine-tune campaigns in real-time
  • Empower constituents through Web-based self-service and integrated communications
  • Enable constituents to locate answers instantly through a dynamic knowledgebase
  • Connect with constituents through phone, email, chat, SMS text, Web portals, and print and maintain a comprehensive record of service across touch points.

Infoline’s CRM services offers the client a complete 360° degree view of not only the Sales, Marketing and Services initiatives of the organisation, but also features like Social Media and collaboration, ability to go Mobile and the ability to operate on a platform which has robust customization capabilities.